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COVID Policy
& Procedure

In-person-counselling will be kept to a minimum and used only when video/phone is not appropriate. Although our preferred method of counselling is face-to-face, we are primarily using video and phone sessions during the pandemic based on recommendations from WorkSafe BC. Rest assured that research has shown video counselling to be just as effective as face-to-face counselling, even when it is not the preferred method.

If you are seeing a counsellor in person, please adhere to the following rules:

  • Please do not attend in person if you have any of the following symptoms: cough, sore throat, fever, abnormal fatigue, nausea, headache, or general feeling of unwellness.

  • Wear a mask to the office and only remove the mask once you are seated. Your counsellor will do the same.

  • Use the washroom before attending appointment to avoid using the washroom at the office (you will not be denied access to the washroom if needed).

  • Attend your appointment on time. If you arrive early, please wait in the car until the exact time of your appointment. Your counsellor will greet you in the entranceway.

  • All appointments will adhere to a strict 50- minute time period to allow refreshing and sanitizing before the next client. If you arrive late, your appointment will still end at the schedule time.

  • Wash your hands thoroughly before attending session and use the hand sanitizer provided when you arrive.

  • Do not linger after the appointment and exit the office immediately.

  • Please do not shake hands or hug the counsellor.

  • Please attend the session alone. The waiting room will not be accessible for your or guests.

  • Notify the office 236-331-6106 if you develop any flu/cold symptoms within 7 days of your appointment.

  • Notify the office in the event that you test positive for COVID-19 within 10 days of attending an in-person session.

We are eager to return to face-to-face sessions for all our clients once COVID-19 is no longer a threat. Until that time, please wear a mask, practice safe distancing, and remain safe and healthy.


Jenny DeReis, owner of Validity Counselling

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