Differences in communication styles can create misunderstandings between people. They can break up marriages, cause conflict at work, and...

Sometimes a person comes for counselling, not because they want to, but because someone else insists they improve their communication...

I was in line one day at the airport when a woman arrived late and wasn’t permitted to board. She screamed obscenities at the West Jet...

In any relationship we can find ourselves upset or annoyed by another person’s behaviour. Often an open dialogue is enough to resolve our...

I observed an argument between two people last week and with little effort, I remained calm and objective. This week I was the one in a...

I’m five years old in this picture and mad as hell. This photo was supposed to be only of me. My Mom dressed me up, curled my hair, and...

Validation is conveying to someone that you understand how he or she feels, thinks, or behaves. It doesn’t mean you feel the same way or...